During what stage of the delivery process do customers usually familiarize themselves with their new vehicle?

Customers typically familiarize themselves with their new vehicle during the delivery stage of the process. This stage is crucial as it marks the moment when the vehicle is officially transferred into the customer's possession. During delivery, customers receive a comprehensive orientation that covers the vehicle's features, controls, and maintenance requirements. This hands-on experience is vital for ensuring that they feel comfortable and confident operating the new vehicle. The interaction with sales representatives or delivery specialists is also important, as they can answer questions and provide guidance, making the transition to ownership smoother and more informative.

In contrast, pre-delivery focuses on the preparation and inspection of the vehicle before it reaches the customer, while the follow-up stage occurs after delivery to ensure customer satisfaction. Inspection entails checking the vehicle's condition and features either pre- or post-delivery but does not involve the extensive familiarization process that happens during delivery itself.